![]() ![]() If you saw a “COM 4” in the Search COM Port window, then the “COM #” in the Sign Setting window next to “Port” should be COM 4 (not COM 1 as seen in the example). ![]() On the left side of this window you will see “Com” and a number click on that and then click on “Find Controller” Under Controller Information look for “CPower3200 Baud Rate 57600” This lets you know you found the Com Port you click “OK” on that window Make sure that in the “Sign Setting” window it shows the same “COM #” you found in the “Search Com Port” window. A controller issue can occur when the wrong controller was selected during the sign setup process or if it is sent back to default. A COM port issue occurs if you receive a “Failed to open COM” error message Troubleshooting steps: Open your SignX media software Go to “File” then select “Sign Setup” When the “Sign Setup” window appears click the “Edit Sign” button in the top of the window When the “Sign Setting” window opens click the “Search” button The “Search COM Port” window will pop up.
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